Suzhou Harmontronics Automation Technology Co., Ltd. (hereinafter referred to as "Harmontronics" or the "Company") fully recognizes the importance of personal privacy. We commit to ensuring that personal information collected via this website is used solely for the purposes specified in this Privacy Policy (hereinafter referred to as the "Policy"). This Policy sets out our practices for processing personal information collected through our website. By using this website, you consent to the collection and use of your information by Harmontronics. This Policy shall automatically take effect and remain binding once you browse the official website of Harmontronics (including official WeChat Official Accounts and other new media platforms), regardless of whether you access via computers, mobile phones, tablets, smart TVs or other devices.

Article 1 Information We Collect

1. Information You Provide Directly

(1) Product Consultation and Orders
If you inquire about or purchase our products, we may collect your name, company name, contact details, email address, delivery address, project information and other relevant data to process your requests and orders.

(2) Promotional Activities and Market Research
With your consent, we may ask you to submit information such as your region, name, gender, phone number, email address and purchasing plans for the purpose of understanding your needs, conducting market research or arranging participation in promotional events. By providing the above information, you expressly consent and authorize us to collect and use such data.

2. Information on Service Usage

Apart from the information you provide, we may collect data related to your use of our services through device software and other means, including: device information and settings for service access; log data, information stored in Cookies, and location data transmitted when you use certain services; as well as other usage data such as applications launched, pages visited and your interactions with content on our platform.

3. Information from Third Parties

We may obtain your information from publicly available sources where permitted by law and combine it with other data related to you. If you log in and authorize access via third-party social networking platforms, we may collect relevant information from such platforms, and your authorization shall be deemed as your express consent to our collection and use of the data. We may also collect additional information about you, your devices or service usage through other methods, which will be disclosed to you or subject to your consent at the time of collection.

4. Provision and Update of Information

To ensure timely delivery of products and services, please provide accurate contact details including email address, phone number and mailing address in compliance with applicable laws and regulations, and update such information promptly to facilitate effective communication.

Article 2 Use of Your Information

1. Purposes of Use

We collect and use your information to deliver requested products and services, optimize user experience, improve product and service quality and better meet your demands.

2. Specific Usage Scenarios

(1) By submitting your phone number and email address on this website, you agree to receive communications and messages from Harmontronics via the provided contact methods. You authorize Harmontronics and its subsidiaries to contact you regarding products and services that may be of interest.
(2) To provide services and functions you have requested.
(3) To deliver customized content and recommendations based on your historical usage.
(4) To send advertisements, product updates and promotional materials.
(5) To conduct market, customer, product and service evaluation and analysis, including customer surveys and feedback collection.
(6) To understand user habits for service optimization and new product development.
(7) To organize lucky draws, contests and promotional activities where permitted by law.
(8) For other purposes with your explicit consent.

Article 3 Disclosure of Your Information

1. With your explicit consent: We will not disclose your personal data to other entities without your approval.

2. Disclosure to subsidiaries and authorized partners: We may share part of your personal information with our subsidiaries or contracted partners to deliver comprehensive services. For example, we may share your information with logistics providers to arrange product delivery, or authorize partners to provide customer support. Our subsidiaries and third-party partners are strictly prohibited from using the shared information for any other purposes.

3. Disclosure required by law: We may disclose your personal information in response to requests from laws, litigations, judicial authorities or government departments. In the event of corporate restructuring, merger or liquidation, your personal information may also be transferred to relevant transaction parties.

Article 4 Your Rights Regarding Personal Information

You shall ensure all submitted personal information is accurate. Harmontronics will strive to maintain the accuracy, completeness and timeliness of your data. Subject to applicable laws, you are entitled to:
(1) Access and obtain copies of your personal information held by us;
(2) Request update or correction of inaccurate personal data;
(3) Object to or restrict our use of your personal information;
(4) Request deletion of your personal information;
(5) Request explanation of our personal information processing rules.

To exercise the above rights, please contact us in a timely manner. A written request may be required for identity verification. We reserve the right to reject requests that are fraudulent, unenforceable or likely to infringe upon others' privacy.

Article 5 Information Security and Retention

We adopt reasonable physical and technical measures to protect the information collected in connection with our services. Please note, however, that no website, internet transmission, computer system or wireless connection can guarantee absolute security.

We retain your information only for the period necessary to fulfill the collection purposes, or as required by relevant contracts and applicable laws.

Article 6 Protection of Minors' Information

We will not collect personal data from minors without the consent of their guardians as required by law. We will use or disclose personal information of minors only within the scope permitted by law, with guardians' consent, or for the protection of minors. The definition of "minor" shall be subject to applicable laws and local customs of respective regions.

Article 7 Consent to Cross-border Data Transmission

By using our services or submitting your information to us, you consent to the collection, transmission, storage and processing of your information outside your country/region in accordance with this Policy. Your data may be transferred to jurisdictions where data protection laws are less stringent than those in your residence. We will nevertheless implement adequate safeguards to protect your information.

Article 8 Links to Third-Party Websites

You may encounter content or hyperlinks provided by external third parties during your visit. Harmontronics has no control over such third-party platforms. You may choose whether to access their links, content, products and services. This Policy does not apply to third-party privacy and data protection practices. Please review the respective privacy policies of third parties before submitting any personal information to them.

Article 9 Cookies, Web Beacons and Similar Technologies

We and certain third-party service providers may use Cookies, web beacons and other technologies on our platform.

1. Cookies

A Cookie is a small data file stored on your computer, smart TV, mobile phone or other devices. The entity that places Cookies can identify you across different websites, services, devices and browsing sessions. Key functions of Cookies are as follows:
(1) Retain your login credentials to avoid repeated input.
(2) Help us and third parties analyze popular pages and functions, so as to improve services and user experience.
(3) Track advertisements you have viewed to avoid repeated ad delivery.
(4) Collect usage data to deliver targeted content and advertisements.

You may configure your browser to accept all Cookies, reject all Cookies or receive notifications when Cookies are sent. Please refer to your browser's Help menu for settings. Your device operating system may also provide additional Cookie controls. Note that disabling Cookies may affect the normal use of some functions on our platform.

2. Other Local Storage Technologies

We and third parties may adopt other local storage technologies, such as Local Shared Objects (Flash Cookies) and HTML5 Local Storage. Similar to standard Cookies, these technologies store activity data and preferences on your device, while they may not be fully controlled via regular browser settings.

3. Web Beacons

Web beacons (also known as pixel tags) are embedded in online content, videos and emails to transmit data to servers. They can record page views, email opening records, access time, date and device IP address. We and third parties use web beacons for service usage analysis and targeted content and ad delivery, in combination with Cookies.

By using our services, you consent to the storage of Cookies, local storage files, web beacons and related data on your device, as well as our and third parties' access to such data.

Article 10 Revision of Privacy Policy

Harmontronics reserves the right to revise this Policy at any time. The latest version together with the revision date will be published on our official website. Your continued use of the website after revisions are published shall constitute your acceptance of the updated Policy.

Article 11 Governing Law and Dispute Resolution

This Policy is governed by the laws of the People's Republic of China (excluding the laws of Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan Region). In case of any conflict between this Policy and applicable laws, the laws shall prevail. If any clause of this Policy is deemed invalid, the validity of the remaining clauses shall not be affected.

Any dispute arising from the interpretation, performance or implementation of this Policy shall be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with the people's court having jurisdiction over the headquarters of Harmontronics.

Article 12 Contact Us

If you have any questions, suggestions or comments regarding this Privacy Policy, please contact us via email: info.cn@htsm.com. We will respond within 20 working days in general.

If you are dissatisfied with our reply or believe that our personal information processing has infringed your legitimate rights and interests, you may file complaints with relevant regulatory authorities including cyberspace administration, telecommunication authorities, public security organs and market supervision departments.